ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in order to meet the requirements set out for ISO 20000 certification and the interdependent nature with ITIL. It’s the first such mapping that ISO (the International Organization for Standardization) has allowed to be part of their standards.
ITIL’s IT Service Management Best Practice is supported by a certification scheme that enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.